Question 1

What is this platform?

Accepted Answer

Neurobuff is a cognitive training platform for memory, focus, and processing speed.
Games are short, scored drills; after logging in, Premium members can use the [Academy](/academy) to explore the training approach.

Question 2

How do I start playing?

Accepted Answer

Create or sign into your account, go to your [Trainer](/trainer), choose an unlocked game, then follow the tutorial.

Question 3

How long should I train per day?

Accepted Answer

Start with 15-20 minutes, 3-5 days a week.
Consistency matters more than long sessions.

Question 4

Is this backed by cognitive science?

Accepted Answer

The games adapt ideas from cognitive training tasks such as n-back and visual search.
Neurobuff is for self-improvement, not medical treatment. See our [Disclaimer](/disclaimer).

Question 5

What games are available?

Accepted Answer

Once you are logged in, Observatory, Orbit, Portals, Blocks, and Terminal are available from [Games](/games).
Premium unlocks the full game set. New free accounts receive one game selected from their onboarding quiz, available until its first saved completion.

Question 6

What cognitive skills does each game target?

Accepted Answer

Observatory targets visual processing speed and divided attention; Orbit targets motion tracking and target monitoring.
Portals targets working memory; Blocks targets spatial reasoning and mental rotation.
Terminal targets logical, verbal, and relational reasoning.

Question 7

Are the games adaptive or fixed difficulty?

Accepted Answer

It varies by game. In most you set the level yourself, and some adjust within a session based on how the run is going.
Portals defaults to manual, where you choose the n-back level, with an adaptive mode available in its settings. Blocks keeps the level you pick but moves you between pattern tiers as your solve times improve or slip.

Question 8

Do I need to play all games or just some?

Accepted Answer

You can play favourites, but rotating games gives a broader training mix.
Daily Challenges can help you choose what to play next.

Question 9

What are tools vs games?

Accepted Answer

Games are scored challenges; tools are lighter practice or wellness utilities.
Once you are logged in, use [Tools](/tools) to warm up, cool down, or focus on a specific skill.

Question 10

Which tools are available?

Accepted Answer

The current dashboard tool set includes Vision Control, Peripheral Vision, Tongue Twister, Color Grapheme Reader, Speaking Practice, Guided Breathing, Expressive Writing, and Image Streaming.
You can also find the Reaction Time, Verbal Memory, and Corsi Blocks tests. All dashboard tools and tests are available every day once you are logged in.

Question 11

What is Vision Control and do I need a camera?

Accepted Answer

No camera is needed. You follow a moving on-screen target with your eyes.
It provides guided eye movement practice.

Question 12

What is the Breathing tool for?

Accepted Answer

Guided Breathing is a visual pacer for breathing routines such as box breathing or 4-7-8.

Question 13

What is Peripheral Vision training?

Accepted Answer

A focus drill where you look at the centre while noticing edge-of-screen flashes.

Question 14

What is Expressive Writing and is it private?

Accepted Answer

It is a private writing tool for clearing mental clutter.
The text is local to your session and is not stored on our servers.

Question 15

How does leveling work?

Accepted Answer

Earn XP by playing games and completing daily challenges.
Levels unlock modules, badges, and cosmetic flair.

Question 16

What unlocks modules?

Accepted Answer

Academy modules unlock through user levels and require [Premium](/subscription) access.

Question 17

What are gems?

Accepted Answer

Gems reflect session performance, with up to 7 gems per run.
Earned gems stay on your profile; Daily Challenge targets reset every 24 hours.

Question 18

What are daily challenges?

Accepted Answer

Optional tasks that encourage a balanced training routine.
Completing them can earn XP and give you a clear focus for the day.

Question 19

What plans exist?

Accepted Answer

Every signed-in account can use every cognitive tool and track basic progress. New free accounts also receive one free Observatory session, with no recurring free-game rotation.
Monthly and annual Premium plans unlock the complete training routine.
See current pricing and offers on the [Pricing Page](/subscription).

Question 20

What do I get with a subscription?

Accepted Answer

Premium includes all 5 brain-training games, Academy modules, daily challenges, and faster ranks and gems. Cognitive tools are available to every signed-in account.

Question 21

How do I cancel my subscription?

Accepted Answer

After logging in, go to [Manage Subscription](/account/manage-subscription) and choose Cancel Subscription.
When paid access ends, your account keeps its data, level, and XP. Games require Premium unless your one-time onboarding game is still unused.

Question 22

How do refunds work?

Accepted Answer

If you cancel within 14 days of a payment and choose Cancel immediately, we refund that payment in full.
For a monthly-to-annual upgrade, we also return unused monthly value that Stripe applied as credit to the upgrade. If the original monthly payment is itself within 14 days, it is refunded in full; otherwise only its unused credited portion is returned.
Cancelling at the end of the billing period is different: you keep access until the period ends, and no refund is issued. If you are still inside your 14 days, the cancellation page tells you and lets you switch.
After logging in, use [Manage Subscription](/account/manage-subscription), [contact support](#contact-billing), or review the [Terms](/terms).

Question 23

Can I upgrade/downgrade plans?

Accepted Answer

Yes. After logging in, use [Manage Subscription](/account/manage-subscription) for plan changes.
For complex billing changes, [contact support](#contact-billing) while signed in.

Question 24

Is this per-user or family/shared?

Accepted Answer

Plans are currently per-user so progress and stats stay accurate.

Question 25

How do I update my email address?

Accepted Answer

After logging in, go to your [Account](/account), enter the new email, and save changes.
Confirm the links sent to both your old and new email addresses.

Question 26

What devices/browsers are supported?

Accepted Answer

Neurobuff works best on current Chrome, Firefox, Safari, and Edge.
Desktop and tablet are recommended for the full web experience; mobile works for many flows, but some speed games are harder on small screens.

Question 27

What if a game doesn't load?

Accepted Answer

Refresh the page, then try clearing your browser cache.
Disable extensions that may block game scripts.
If consistent, log in and [submit a bug report](#contact-bug).

Question 28

What if progress doesn't save?

Accepted Answer

Check your internet connection and make sure you are logged in.
If the issue persists, [submit a bug report](#contact-bug) while logged in.

Question 29

What should I try before contacting support?

Accepted Answer

Log out and back in, update your browser, and try a different browser.
For graphics issues, disable extensions that may interfere with WebGL.

Question 30

Is my data private?

Accepted Answer

We store account and game data only to run your account and track progress.
See our [Privacy Policy](/privacy).

Question 31

Is Expressive Writing stored?

Accepted Answer

No. It stays local to your session and disappears when you leave the page.

Question 32

Do you sell data?

Accepted Answer

No. Neurobuff is supported by subscriptions, not selling user data.

Question 33

Is this medical advice?

Accepted Answer

No. Neurobuff is for self-improvement and education.
It is not intended, marketed, or validated for medical diagnosis or treatment.

Getting Started / Onboarding

Games & Training

Tools & Utilities

Progress, Levels & Rewards

Subscription & Billing

Account & Login

Technical & Troubleshooting

Privacy, Data & Safety