Question 1

What is this platform?

Accepted Answer

A cognitive training lab designed to improve memory, focus, and processing speed.
We use gamified exercises based on n-back, pattern recognition, and rapid serial visual presentation tasks.
Built for anyone looking to maintain or enhance their mental agility.
Learn more about our methods in the [Academy](/academy).

Question 2

What kind of training is this?

Accepted Answer

Targeted cognitive drills, not just 'games'.
Focuses on Working Memory, Attention Control, and Processing Speed.
Exercises are short, high-intensity, and data-driven.
Check out the [Tools](/tools) section for specialized non-game training.

Question 3

How do I start playing?

Accepted Answer

Go to your [Dashboard](/dashboard).
Select any unlocked game (e.g., Anomaly or Portals).
Follow the brief tutorial and complete your first session.

Question 4

How long should I train per day?

Accepted Answer

15–20 minutes is optimal.
Consistency matters more than duration.
Try to train 3–5 days a week for best results.
Use the [Daily Challenges](/dashboard) to guide your training.

Question 5

Is this backed by cognitive science?

Accepted Answer

Yes, our tasks are digital adaptations of standard cognitive neuroscience paradigms.
Examples include the N-Back task (Portals) and Feature Search tasks (Observatory).
Note: This is for self-improvement, not medical treatment. See our [Disclaimer](/disclaimer).

Question 6

What games are available?

Accepted Answer

Observatory (Visual Attention)
Portals (Working Memory)
Anomaly (Visual Processing Speed)
Terminal (Logical Reasoning)
View all available games on your [Dashboard](/dashboard).

Question 7

What cognitive skills does each game train?

Accepted Answer

**Observatory**: Anomaly detection and peripheral attention.
**Portals**: Fluid intelligence and working memory.
**Anomaly**: Visual and auditory processing speed, motion perception, and pitch discrimination.
**Terminal**: Relational frame training. Verbal reasoning and rapid comprehension.

Question 8

Are the games adaptive or fixed difficulty?

Accepted Answer

Adaptive. As you get better, the games get faster or more complex.
If you struggle, the difficulty adjusts down to keep you in the 'flow state'.
This ensures you are always training at your optimal cognitive load.

Question 9

Do I need to play all games or just some?

Accepted Answer

You can play whatever you like!
We recommend rotating through different games to train different brain systems.
Daily Challenges will suggest a balanced mix for you.

Question 10

Can I replay games?

Accepted Answer

Yes, unlimited replays are allowed.
Your best performances still help you track progress and improvement over time.

Question 11

What are tools vs games?

Accepted Answer

Games are scored challenges with win/loss states.
Tools are unregulated practice or wellness utilities (no scores, just training).
Use tools to warm up or cool down. Visit [Tools](/tools) to explore.

Question 12

What is Eye Tracking and do I need a camera?

Accepted Answer

It is a smooth-pursuit exercise for your eyes.
No camera needed! You follow a moving target on the screen with your eyes.
Helps improve focus stability and reading tracking.

Question 13

What is the Breathing tool for?

Accepted Answer

A visual pacer for box breathing or 4-7-8 breathing.
Use it to reduce anxiety or focus before a high-score attempt.
Helps regulate your nervous system.

Question 14

What is Peripheral Vision training?

Accepted Answer

An exercise to expand your functional field of view.
You must stare at the center while noticing flashes at the edges of the screen.

Question 15

What is Expressive Writing and is it private?

Accepted Answer

A tool to clear mental clutter by writing continuously.
Completely private. NOT stored on our servers.
Data is local to your session and disappears when you leave the page.

Question 16

What is the Tongue Twister tool for?

Accepted Answer

Motor control for speech and articulation.
Forces your brain to coordinate complex motor plans quickly.
Great for waking up your brain in the morning.

Question 17

How does leveling work?

Accepted Answer

Earn XP by playing games and completing daily challenges.
Leveling up unlocks new modules, profile badges, and cosmetic flair.
Levels do not affect game difficulty. Check your level on your [Account](/account).

Question 18

What unlocks modules?

Accepted Answer

Academy modules unlock as you progress in user levels.
You must be a [Premium subscriber](/subscription) to access them.

Question 19

What are gems?

Accepted Answer

An indicator of your progression through the game.
Earn up to 7 Gems per session based on accuracy and speed.
Collect Gems to earn the daily bonus.

Question 20

How many gems can I earn per day?

Accepted Answer

Unlimited total gems, but max 7 per single game run.
Try to beat your high scores to consistently earn 7 gems.

Question 21

Do gems reset?

Accepted Answer

Gems earned are permanent for your profile stats.
Daily Challenge gem targets reset every 24 hours.

Question 22

What are daily challenges?

Accepted Answer

Tasks to help you reset your dopamine, like 'Balance on one leg for 30 seconds' or 'Do nothing for 5 minutes'.
Completing them helps maintain a healthy training routine.

Question 23

Are daily challenges mandatory?

Accepted Answer

No, they are optional.
They help facilitate better training sessions.

Question 24

What plans exist?

Accepted Answer

1 Month: Flexible, cancel anytime.
1 Year: Best value.
View full details on our [Pricing Page](/subscription).

Question 25

What do I get with a subscription?

Accepted Answer

Unlimited access to all games and tools.
Advanced stats and progress tracking.
All Academy modules unlocked.
Priority support.

Question 26

Is there a free trial?

Accepted Answer

We occasionally offer trials during special promotions.
Check the [Pricing Page](/subscription) for current offers.
You can always play the daily free game without a subscription.

Question 27

How do I cancel my subscription?

Accepted Answer

Go to [Account > Manage Subscription](/account/manage-subscription).
Click 'Cancel Subscription'.
You will retain access until the end of your current billing period.

Question 28

What happens if I cancel?

Accepted Answer

Your account reverts to the free tier after the viewing period ends.
You keep your data, level, and XP.
You will lose access to premium games and advanced stats.

Question 29

How do refunds work?

Accepted Answer

You have a 14-day cooling-off period from purchase to request a full refund, no questions asked (EU/UK consumer law).
After 14 days, refunds are at our discretion based on individual circumstances.
To request a refund, use the cancellation options in [Manage Subscription](/account/manage-subscription) or [contact support](#contact-billing).
For full details, please review our [Terms of Service](/terms).

Question 30

Can I upgrade/downgrade plans?

Accepted Answer

Yes, via the [Manage Subscription](/account/manage-subscription) page.
Upgrades take effect immediately (prorated).
For complex changes, [contact support](#contact-billing).
You can get a refund within 14 days or the downgrade will take effect at the next renewal date.

Question 31

Is this per-user or family/shared?

Accepted Answer

Currently per-user to track individual cognitive stats accurately.
Family plans are on our roadmap. Let us know if you'd like this to be an addition to our membership tiers.

Question 32

How do I update my email address?

Accepted Answer

Go to your [Account](/account).
Enter your new email address and click 'Save Changes'.
**Important:** You must confirm the change via the links sent to *both* your old and new email addresses.
If you do not verify both emails, the update will not be applied.

Question 33

What devices/browsers are supported?

Accepted Answer

Works best on Chrome, Firefox, Safari, and Edge.
Optimized for Desktop and Tablet.
Playable on Mobile, but screen size may make some speed games harder.

Question 34

Does this work on mobile?

Accepted Answer

We primarily operate as a desktop brain trainer. It is designed to work on mobile too though.

Question 35

What if a game doesn’t load?

Accepted Answer

Refresh the page.
Clear your browser cache.
Ensure you don't have aggressive ad-blockers blocking game scripts.
If consistent, [submit a bug report](#contact-bug).

Question 36

What if progress doesn’t save?

Accepted Answer

Check your internet connection.
Ensure you are logged in.
If the issue persists, [submit a bug report](#contact-bug).

Question 37

What should I try before contacting support?

Accepted Answer

Log out and log back in.
Update your browser to the latest version.
Disable extensions that might interfere with graphics (WebGL).
Try a different browser to isolate the issue.

Question 38

Is my data private?

Accepted Answer

Yes. We store your account details (email, name, age) and game data to track your progress.
We use industry-standard encryption for all connections.
See our [Privacy Policy](/privacy).

Question 39

Is Expressive Writing stored?

Accepted Answer

No. It is local-only.
Once you close the tab, that text is gone forever.
We cannot recover it for you because we never have it.

Question 40

Do you sell data?

Accepted Answer

Never.
We are supported by subscriptions, not ad revenue.

Question 41

Is this medical advice?

Accepted Answer

NO.
This platform is for self-improvement and educational purposes only.
It is not a medical device and does not diagnose or treat any condition.

How can we help?

Getting Started / Onboarding

Games & Training

Tools & Utilities

Progress, Levels & Rewards

Subscription & Billing

Account & Login

Technical & Troubleshooting

Privacy, Data & Safety